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Everything you need to know about playing on 1xbe – from signing up and making deposits to bonuses, withdrawals, and responsible gaming. Straight answers, no runaround.

Quick Overview

Everything You Need to Know
About 1xbe

Six key areas covered in our FAQ – tap any card to jump straight to that section.

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Account & Registration

How to create your 1xbe account, complete KYC verification, reset your password, and manage your profile settings. All players must be 21 years old and above.

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Deposits & Payments

Accepted payment methods on 1xbe include GCash, PayMaya, BPI, BDO, and Metrobank. Learn about minimum deposits, processing times, and how to fund your account in PHP.

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Withdrawals & Payouts

Find out how to request a withdrawal on 1xbe, how long it takes, minimum and maximum payout amounts, and what to do if your withdrawal is delayed.

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Bonuses & Promotions

Understand how 1xbe welcome bonuses, reload offers, free spins, and cashback promotions work. Learn about wagering requirements and how to claim your rewards.

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Games & Betting

Questions about slots, bingo, live casino, racing, and sports betting on 1xbe. Learn about RTP, game fairness, minimum bets, and how to navigate the 1xbe game lobby.

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Responsible Gaming

1xbe's player protection tools including deposit limits, session controls, cooling-off periods, and self-exclusion. Gaming on 1xbe is strictly for players aged 21 and above.

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Account & Registration

Creating a 1xbe account is quick and straightforward. Head over to the 1xbe website and click the registration button. You will be asked to provide your full name, email address, mobile number, and date of birth. You must be at least 21 years old to register – this is a strict requirement under Philippine gaming regulations and is non-negotiable. Once your basic details are submitted, you will need to complete KYC (Know Your Customer) verification by uploading a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. Verification is typically completed within 24 hours.

1xbe requires all players to complete identity verification before making withdrawals. Accepted documents include:
  • Philippine Passport
  • SSS ID or UMID Card
  • Driver's License (LTO)
  • PhilSys National ID
  • PRC Professional ID
  • Voter's ID
Make sure your document is valid, clearly photographed, and shows your full name, date of birth, and photo. Blurry or cropped images will be rejected. For address verification, a recent utility bill or bank statement (within 3 months) may also be required.

Go to the 1xbe login page and click the "Forgot Password" link below the login form. Enter the email address associated with your 1xbe account and you will receive a password reset link within a few minutes. Check your spam or junk folder if you do not see it in your inbox. Click the link, enter your new password, and confirm it. For security, your new password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols. If you are still unable to access your account, contact the 1xbe support team for assistance.

No. Each player is allowed only one 1xbe account. Creating multiple accounts – whether under the same name, different names, or using different email addresses – is a violation of 1xbe's Terms and Conditions. If duplicate accounts are detected, all accounts may be suspended and any winnings or bonuses may be forfeited. If you believe your account has been accidentally duplicated or you are having trouble accessing your existing account, please contact the 1xbe support team immediately.

You can request account closure at any time by contacting the 1xbe support team. Before your account is closed, any remaining balance will need to be withdrawn. If you are closing your account due to concerns about problem gambling, we strongly encourage you to use the self-exclusion tool instead, which is specifically designed to prevent re-registration during the exclusion period. Visit the Responsible Gaming page to learn more about self-exclusion options available on 1xbe.
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Deposits & Payments

1xbe supports a wide range of Philippine payment methods to make depositing as convenient as possible for Filipino players. Accepted methods include:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI Online, BDO Online Banking, Metrobank Online
  • Over-the-Counter: Selected partner banks and payment centers
All deposits are processed in Philippine Peso (₱ PHP). 1xbe does not currently accept cryptocurrency deposits. If your preferred payment method is not listed, contact the support team to check for the latest available options.

The minimum deposit on 1xbe varies by payment method. As a general guide, e-wallet deposits via GCash and PayMaya have a minimum of ₱100, while bank transfers typically have a minimum of ₱500. These amounts may be subject to change – always check the deposit page in your 1xbe account for the most current minimums. There is no maximum deposit limit for most methods, though very large deposits may require additional verification for security purposes.

Most deposits on 1xbe are processed instantly or within a few minutes. GCash and PayMaya deposits are typically credited to your 1xbe account in real time. Bank transfers may take slightly longer – usually within 15 to 30 minutes during business hours, though some transfers can take up to 1 business day depending on your bank. If your deposit has not reflected after 2 hours, take a screenshot of your payment confirmation and contact the 1xbe support team with your transaction reference number.

1xbe does not charge any fees on deposits from our end. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their applicable charges. Any fees charged by third-party payment processors are outside of 1xbe's control and are not refundable by 1xbe.
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Withdrawals & Payouts

To withdraw from 1xbe, log in to your account and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred payout method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal – unverified accounts cannot process payouts. Your withdrawal will be sent to the same payment method you used for your most recent deposit, in most cases.

Withdrawal processing times on 1xbe depend on the method selected:
  • GCash / PayMaya: Typically 1–3 business hours
  • BPI / BDO / Metrobank: 1–3 business days
  • Other bank transfers: Up to 3–5 business days
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may also take longer due to additional security checks. If your withdrawal has been pending for more than 5 business days, contact the 1xbe support team with your withdrawal reference number.

The minimum withdrawal on 1xbe is generally ₱200 for e-wallet methods and ₱500 for bank transfers. Maximum withdrawal limits vary by account level and verification status – fully verified accounts typically have higher daily and monthly withdrawal limits. If you need to withdraw a large amount, it is recommended to contact the 1xbe support team in advance to ensure smooth processing. Limits are subject to change and the most current figures are always displayed in your account's withdrawal section.

There are several common reasons a withdrawal request may be declined on 1xbe:
  • KYC verification is incomplete or documents have not been approved yet
  • Active bonus wagering requirements have not been met
  • The withdrawal amount is below the minimum threshold
  • The payment details entered do not match your verified account information
  • Unusual account activity flagged by our security system
If your withdrawal was declined, you will receive a notification with the reason. Resolve the issue and resubmit your request, or contact the 1xbe support team for clarification.
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Bonuses & Promotions

1xbe offers a welcome bonus for newly registered players who make their first qualifying deposit. The bonus is credited to your account automatically once your deposit is confirmed and the minimum deposit threshold is met. Welcome bonus details – including the match percentage, maximum bonus amount in PHP, and eligible games – are displayed on the promotions page of your 1xbe account. Always read the full bonus terms before claiming, as wagering requirements and game restrictions apply.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus or any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while table games and live casino may contribute less. Always check the specific wagering terms for each 1xbe promotion.

Yes, 1xbe regularly runs a variety of promotions for existing players beyond the welcome bonus. These include reload bonuses on subsequent deposits, cashback offers on net losses over a defined period, free spins on selected slot games, and special event promotions tied to Philippine holidays, PBA season highlights, and major international sporting events. Check the Promotions section of your 1xbe account regularly to stay updated on the latest offers available to you.

Bonuses on 1xbe have an expiry period – if the wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings are automatically forfeited. Bonuses may also be cancelled if a withdrawal is requested before wagering requirements are met, if a violation of bonus terms is detected (such as using excluded games), or if account irregularities are identified. If you believe your bonus was cancelled in error, contact the 1xbe support team with your account details and the bonus reference.
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Games & Betting

1xbe offers a comprehensive gaming library designed for Filipino players. The platform includes:
  • Slots: Hundreds of video slots from top providers, including fan favorites and jackpot titles
  • Bingo: Online bingo rooms with multiple game variants and chat features
  • Live Casino: Live dealer games including baccarat, roulette, blackjack, and Pinoy-favorite games
  • Racing: Virtual and live horse racing and greyhound racing betting
  • Sports Betting: PBA, NBA, UFC, boxing, football, and more
  • Featured Games: Specialty titles like Caishen Wins and other exclusive offerings

All games on 1xbe use certified Random Number Generators (RNG) to ensure that every outcome is completely random and independent of previous results. RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of rounds and does not guarantee individual session results. Each game's RTP is typically displayed in its information or paytable section.

Bet limits vary by game type and title. Most slot games on 1xbe allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have minimum bets starting from ₱50 to ₱200 depending on the table. Sports betting minimum stakes are generally around ₱20 per bet. Maximum bet limits are set per game and are displayed within the game interface. High-roller tables with higher maximum limits are also available in the live casino section.

If you experience a disconnection during a game on 1xbe, do not worry. All game results are recorded server-side, meaning the outcome of your round is determined and saved even if your connection drops. When you reconnect and return to the game, you will see the result of the interrupted round. If a bet was placed before the disconnection, it will be settled according to the game result. If you believe a game result was incorrectly recorded due to a technical issue, contact the 1xbe support team with the game name, date, time, and your account details.
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Security & Privacy

Yes. 1xbe employs industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and are never shared with unauthorized third parties. Our payment processing partners are also PCI-DSS compliant, ensuring your financial transactions are handled to the highest security standards. For your own protection, always log in through the official 1xbe website and never share your password with anyone.

Yes, 1xbe supports two-factor authentication to add an extra layer of security to your account. When enabled, you will be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA in your account security settings. This significantly reduces the risk of unauthorized access even if your password is compromised. To enable 2FA, go to your account settings and look for the Security or Login Verification section.

If you notice any unauthorized transactions, login attempts, or changes to your account details that you did not make, take the following steps immediately:
  • Change your password right away via the account settings page
  • Contact the 1xbe support team to report the suspicious activity
  • Request a temporary account freeze if you believe your account has been compromised
  • Review your linked payment methods and update them if necessary
1xbe's security team will investigate and take appropriate action. Never share your login credentials, OTP codes, or personal details with anyone claiming to be 1xbe staff via social media or messaging apps – our team will never ask for your password.

1xbe collects and processes personal data in accordance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is used solely for account management, identity verification, payment processing, and improving your experience on the platform. We do not sell your personal information to third parties. For full details on what data we collect, how it is used, and your rights as a data subject, please review our Privacy Policy.
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Responsible Gaming

The minimum age to play on 1xbe is 21 years old. This is in strict compliance with Philippine gaming regulations. Age verification is a mandatory part of the registration and KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds will be handled in accordance with applicable regulations. We take underage gambling very seriously and have zero tolerance for any attempt to circumvent age verification requirements.

1xbe provides several player protection tools to help you stay in control:
  • Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
  • Self-Exclusion: Exclude yourself from the platform for a longer period (3 months, 6 months, 1 year, or permanently)
  • Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending
  • Session Time Limits: Receive alerts or automatic logouts after a set playing duration
These tools can be accessed from your account settings under the Responsible Gaming section. Once a self-exclusion is activated, it cannot be reversed until the exclusion period ends. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please seek help immediately. 1xbe is committed to promoting responsible gaming and encourages players to reach out to professional support services. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also speak to a trusted friend, family member, or mental health professional. Remember: gambling should always be a form of entertainment, not a way to earn income or solve financial problems. Use our self-exclusion tools and visit our Responsible Gaming page for more guidance.

Yes. 1xbe allows all players to set deposit limits on their accounts as part of our responsible gaming commitment. You can set a maximum deposit amount per day, per week, or per month. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive decisions. Decreasing your limit takes effect right away. We encourage all players – not just those experiencing problems – to use deposit limits as a healthy budgeting tool. Setting a limit before you start playing is one of the best ways to keep gaming fun and within your means.
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The 1xbe support team is available around the clock to assist Filipino players with any questions not covered in this FAQ.

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Live Chat

Get instant help from a 1xbe support agent via live chat. Available 24/7 for all registered players.

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Email Support

Send us a detailed message and our team will respond within 24 hours on business days.

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